Care providers and insurance companies can use Kuralink in assignments as a network partner. That means you are the hub in the care ordering process.
In the role of network partner, you create your own network of treatment resources in Kuralink in order to book and follow up claims in contracted customer assignments.
As a network partner, you receive new claims from the insurance company in your account in order to take over responsibility for the claim. The claim contains all the information you need to continue helping the customer.
As a network partner in Kuralink, you act as a care client through your own network, which you create in the platform. Kuralink offers a search engine with the potential to categorise care providers, in order to tailor your account with a network of care providers with which you enter into agreements. On behalf of your customers, you then book their cases into this network. This is optimised knowledge!
All communications in the platform are encrypted and data is stored securely for a limited period of time, in accordance with the Patient Data Act, GDPR and the guidelines of the Swedish Data Protection Authority.
To gain access to Kuralink, care providers require authentication via a BankID and/or HSA-ID card.
The search function
Search among your procured healthcare providers.
In Kuralink, you can filter your booking search for the customer based on relevant parameters.
The basic offer for Kuralink includes statistical reports, where you can pick out standard reports.
A standard report consists of e.g.:
You can gain access to more data using the additional service Business Intelligence Reports.
Kuralink consists of a number of functions that can be managed to meet your operational needs.
This management includes:
It is possible to subscribe for notifications, and these are triggered when you create new cases.
Let the customer manage their booking
Your customers gain access to a separate interface through notifications via text message and e-mail. They can access their booking information in the customer portal, where they can manage their appointments. All changes made by the customer are registered with the relevant claim.
The customer portal can be adapted to the business through company-specific colours and logos.
In Kuralink, you can create a claim easily based on your business-specific settings.
You can choose between creating a direct booking or an appointment ticket, which grants the receiving clinic authorisation to book in the patient with an appropriate resource.
Through Business Intelligence (BI) reports, you are gaining a powerful computer tool for viewing and predicting trends and working more efficiently with business planning.
Everything that happens within Boka Doktorn can be used to obtain valuable statistics in areas such as: what possible seasonal variations occur, how many treatments take place in the event of a particular diagnosis, etc.
The reporting tool also gathers information from the customer satisfaction survey, which makes it possible to perform qualitative following-up in real time.
Through QAM, you can receive automated and quality-assured invoices from care providers immediately after the completion of treatments.
The invoices are matched against the applicable agreement and can be paid automatically.
QAM can be integrated with your finance system. You can find out more about QAM by contacting our customer service
Customer satisfaction survey
The Customer satisfaction survey is a patient survey that is sent out on behalf of care providers and/or insurance companies.
This type of data is found in the BI reports and is available in the form of statistical information.
Which systems can Kuralink be integrated with
Integration enables the automatic transfer of information between Kuralink and claims management systems.
A large proportion of our customers only use our platform to handle insurance cases, while others have Kuralink integrated with other claims management systems.
Integration is carried in those cases where this is possible.
BDC Care offers safe and secure digital care meetings.
The product can be used by care planning, for example, in connection with the customer reporting a claim in order to make a qualified assessment of needs.
Read more about BDC Care here.
The register is a tool providing a combined overview of your suppliers’ article registers.
The supplier register, together with the invoicing service QAM - quality-assured invoices, delivers:
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